HME Services Pty Ltd
Sydney
Western Suburbs
Customer Service
Full time permanent role
The Company
When it comes to making things move on, under or over your stage there is one Australian powerhouse that truly does all the lifting.
In the last 12 months alone HME Services has supplied winches, hoists, lifts, revolves, drapes, tracks, wheels, truss, control systems, AV systems, audio and lighting systems to the biggest and the smallest companies across Australia and the world.
Our staff are drawn from all corners of industry and care deeply about helping our clients to find solutions. We provide services across Australia and internationally and have offices in New South Wales and Queensland.
The Role
The role’s main purpose is to serve customers over the phone, by email and live chat. Specifically, you will need to assist customers with problems as necessary and as part of the sales and customer service team, ensure that all enquiries are answered promptly and dealt with efficiently.
Key Responsibilities
Soon to be based in new facilities at Yagoona, Sydney, the Internal Sales Administrator would have a technical product background. They will take responsibility for:
- Nurturing new and existing accounts.
- Following up on leads & opportunities in a timely manner.
- Prepare quotations and proposals for clients.
- Building a sound knowledge of our full product offering.
- Be solutions orientated.
- Ensure that complaints and issues raised by customers are quickly resolved.
- Share your knowledge with the team and support colleagues in their responses to clients.
Download the Position Description
Normal Hours of Work
Normal working hours are from 9am to 5pm Monday to Friday. In return we offer the opportunity to be part of this friendly, energetic and rewarding environment and a competitive salary commensurate with experience.
Personal Qualities
Experience in retail or call centre environments will be an advantage. This is a customer focused role so candidates should be confident in dealing with a wide range of people from diverse backgrounds. We would expect excellent customer service skills. We are looking for people who are methodical, diligent and reliable.
