Jands is a leading Australia and New Zealand audio-visual distributor.
We have been providing professional audio, video, lighting and staging solutions since 1970.
Jands has a portfolio that is filled with some of the world’s leading audio, video, lighting, control, staging solutions and technologies.
This role is based in our Melbourne Office.
About the Role
We are recruiting an experienced Technical Support Specialist, responsible for supporting customers with technical product-related queries, assisting with pre- and post-sales engineering support, design and documentation.
Key responsibilities include:
- Answering technical questions from our dealer base and/or end users for AV and lighting products within a timely and accurate manner
- Actively maintaining a pulse on industry and product knowledge, contributing feedback on market intelligence and regularly partaking in product training
- Promoting Jands products and services
- Supporting with the preparation, testing and dispatching equipment and resources for events, tradeshows, conferences, internal and external training schools and demos
- Supporting Customer Support Coordinators with overflow of customer enquiries
About You
At Jands, finding someone with the right capabilities, skills and experience is important. Equally important is finding that individual who adds to our culture and is instrumental in shaping the years ahead at Jands!
Key requirements for this role include:
- Qualifications in Audio Engineering
- Customer Service Experience
- Strong knowledge and interest in AV, lighting and staging products
- Solutions focused and ability to troubleshoot
- Experience with ERP & CRM systems
