Jands is a leading Australia and New Zealand audio-visual distributor. We have been providing professional audio, video, lighting and staging solutions since 1970. Jands has a portfolio that is filled with some of the world’s leading audio, video, lighting, control, and staging solutions and technologies. Our head office is based in Mascot, Sydney.
About the Role
The Service Technician shall, repair, maintain and service equipment sold by Jands and support all departments within the scope of the position.
Key responsibilities include:
- Responsible for the service of the Company’s range of products sold to customers.
- Undertake initial testing and troubleshooting of products.
- Diagnose repairs, identify, and replace defective components as required.
- Diagnose repairs and provide recommended cost of repairs to Service Administration Team. (Quotes – Out of Warranty or damaged goods)
- Liaise with both account and non-account customers when needed to assure product performance through handling problems requiring considerable technical ability.
- Assist with Pre-Delivery Inspections
- Modify and update products as required as per manufacturer’s directions. e.g. Firmware or hardware.
- Accurately record and document works, including but not limited to, suppliers’ requirements, schedules performed, parts, labour time and other relevant details for each repair/service/modification/update into CRM System.
- Ability to work unsupervised and organise one’s daily tasks based on priorities set by the Service Manager and/or Service Team.
- Respond to requests for emergency repairs when required and as directed by the Service Manager or Service Team.
- Ensure that circuitry is assembled in accord with specifications and set up standard test equipment to evaluate functional and operational performance.
- Assist with unpacking and storage of goods within the Service Area and relevant areas as required.
- Assisting with the general upkeep of the Service Warehouse, in relation to tidiness of repairs and condition of area as required.
- Recommend in keeping required Spare Part quantities or new items to be created, to the Spare Parts Controller.
- Ensure Test Equipment is kept in full working condition, report any issues to the Service Manager.
- Undertake general duties associated with the department’s peripheral activities as directed.
About You
At Jands, finding someone with the right capabilities, skills and experience is important. Equally important is finding that individual who adds to our culture and is instrumental in shaping the years ahead at Jands!
Key requirements for this role include:
- Requires a minimum qualification of Electronics – Trade Certificate III or equivalent practical experience in related industries.
- Current Drivers Licence – Class C minimum
- High-level circuit board re-work skills, coupled with the ability to read, interpret and explain circuit diagrams.
- Proven fault-finding skills in digital and analogue electronics.
- Distributed Audio Network experience.
- Mechanical aptitude.
- Knowledge of Pronto-Xi Enterprise Management System (Desirable)
- Strong written and verbal communication skills, coupled with well-developed interpersonal skills.
- High-level organisational skills, ability to prioritise, organise and coordinate a multiple of tasks.
- Pride of workmanship showing attention to detail and accuracy.
- Ability to work efficiently within a team environment and with minimum supervision.
A competitive salary package commensurate with the role, candidate experience, skills and qualifications will be offered.
