As one of Australia and New Zealand’s leading audio-visual distributors, Jands has provided professional audio, lighting and staging solutions since 1970. With a portfolio filled with world-leading solutions and technologies, we are committed to providing innovative yet reliable solutions to the challenges faced by our customers and partners, which has been a winning formula for our continued growth.
About the Role
We are looking for a savvy and goal-oriented Service Returns Coordinator to join our growing team in Mascot. This role provides a brilliant opportunity to collaborate with various team members across our business – all of whom are passionate, knowledgeable and driven to deliver a great experience for our customers, suppliers and partners.
The position is key to enabling a seamless experience for our customers, whilst minimising financial losses, in the coordination of all product returns. It’s an exciting opportunity to get your hands on our world-leading products and understand and work across most parts of our business – a brilliant way to power your career with an industry-leading employer!
Key responsibilities include:
- coordinating the returns process for all products returned by customers and end-users, ensuring the process is seamless, professional and contributes to a positive customer experience;
- collaborating and communicating with relevant departments to process all returns and to resolve any associated queries or disputes;
- maintaining quality control standards by assessing returned items to determine their condition, identifying any damage or defects, and assessing if items can be resold, refurbished or need to be discarded;
- applying protocols to determine appropriate action for each returned item based on the reason for return and product condition, which could include issuing refunds, processing exchanges or arranging repairs; and
- updating and maintaining returns and inventory records in our ERP, Dynamics 365 Business Central.
About You
At Jands, finding someone with the right capabilities, skills and experience is important. Equally important is finding that individual who adds to our culture and is instrumental in shaping the next 50 years at Jands!
Key requirements for this role include:
- experience in a similar customer service or administrative function is essential;
- a passion for, and/or experience in, the audio-visual, lighting or professional music industry will be highly advantageous;
- comfortable collaborating with multiple departments and stakeholders;
- takes a customer-oriented approach when solving problems;
- able to communicate clearly, and with transparency and empathy;
- highly organised and high attention to detail;
- a passion for learning and applying knowledge; and
- able to manage competing priorities and to work within SLAs or agreed timeframes.
Apply HERE
