Port Melbourne, Melbourne VIC
The Sales Support Coordinator is responsible for providing pre-sales administrative support to the Sales team and their customers, to ensure the Sales team achieves monthly sales targets through support and focus on customer experience, coordination of Sales team activity and maintenance of accurate customer and sales information.
Key responsibilities include:
- Develop and maintain relationships with the Sales teams’ client base and conduct follow up activities on behalf of the Sales team, for example, coordinating and scheduling meetings between Account Development Manager / National Account Manager and client.
- Ensure positive customer relations by triaging customer queries and complaints, and promptly responding to, and following up, customer requests and enquiries via email or telephone.
- Take ownership of the quality of data entered into Salesforce, including but not limited to, new account creation, account and activity maintenance, opportunities, and so on.
- Proactively collect information from Sales team and provide pre-sales administrative support to the Sales team and their clients, including but not limited to, CRM pipeline administration, creating quotes and coordinating design and demonstration case requests on behalf of Sales team.
- Generate and provide timely and accurate reports, as required.
- Create presentations and coordinate supporting documentation for customer visits that assist the Sales team generate business leads.
- Attend essential sales training and meetings and develop an understanding of the Company’s services and products.
- Collaborate with other departments to ensure a seamless customer experience.
About You
At Jands, finding someone with the right capabilities, skills and experience is important. Equally important is finding that individual who adds to our culture and is instrumental in shaping the years ahead at Jands!
Key requirements for this role include:
- Advanced computer and MS Office skills.
- Previous experience in a busy administrative or customer service role, essential.
- Ability to interpret, explain and relay a variety of instructions in written, oral, diagram or schedule form.
- Previous experience working with Salesforce CRM and/or Microsoft Dynamics ERP, desirable.
- Sound problem-solving and analytical skills.
- Typing speed of 80 wpm or greater
- Previous experience within the professional audio and lighting industry, desirable but not essential.
- General and technical knowledge of audio, lighting and staging equipment, desirable but not essential.
- High attention to detail.
- Ability to collaborate with multiple departments and strong stakeholder management skills.
- As the ‘go to’ person for our customers, excellent verbal and written skills, a great attitude and ability to build rapport quickly.
- Comfortable to challenge the status quo with a continuous improvement mindset.
- Ability to manage competing priorities and to prioritise tasks and stakeholder requests.
A competitive salary package commensurate with the role, candidate experience, skills and qualifications will be offered.
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