$100k plus Super
The Production Manager is responsible for the management of Grande Experiences’ productions and experiences. Once the contract has been signed the Production Manager will pick up all responsibilities for the experience. This will also include monitoring the condition of all inventory and procurement of equipment or services and liaise with colleagues on technical and design requirements. The Production Manager will lead or coordinate the team for the install and pack down and will review and update the installation guides, inventory lists, maintenance logs and condition reports. This may require regular travel.
A close and collaborative working relationship with Head of Creative and Head of Production is essential.
Key Responsibilities:
- Manage the production requirements for all facets of including the procurement of any required equipment. Ensuring that Grande Experiences (GE) delivers an experience of the highest quality in line with the exhibition contract
- Client Liaison – responsible for all client communications and pro-actively lead the client to the successful install and running of the exhibition. Work in conjunction with the Licensee’s production manager to coordinate the install and pack down to ensure the successful operation of our exhibition
- Create the floor plan for the exhibition within the selected venue of the licensee
- Lead or coordinate the freighting, installation, and pack down of the exhibition.
- Manage the contract teams on site for set ups and pack downs, as required.
- Work with the Head of Production on the freighting, install and pack down schedules and the staff travel requirements for each exhibition and communicate accordingly with the relevant licensees and venues
- Work with the GE technical and design staff and management to strategize on improvements to each exhibition and problem solve when required.
- Manage and oversee the onsite and remote troubleshooting diagnosis, client support (technical assistance) and maintenance of all experiences – onsite at the office and at exhibition.
- Ensure the handover document and trouble shooting guides are current for each exhibition and are communicated to the licensee / host as part of the installation process
- Work with the Technical Manager to evaluate and manage the current AV & IT inventory and needs for all exhibitions and provide strategies for improvements to enhance the stability, cost effectiveness and quality of delivery
- Undertake site inspections of new venues, where required, in preparation of site planning etc
- Create and manage project budgets in conjunction with Head of Creative and Head of Production
- Work with the Head of Production to identify and action specific areas of professional development
Cleanliness / Safety Responsibilities:
- Ensure cleanliness of all areas;
- Inform management of general and preventative maintenance of equipment
Continuous Improvement in Customer Service:
- Ensure that all team members effectively deliver service expectations on a consistent basis whilst ensuring the profitability of the organisation by running a cost effective operation.
- Display a high commitment to exceptional service and display strong attention to detail;
- Coach and mentor staff to overcome difficulty in meeting service standards;
- Use the organisations systems and technology in achieving service targets and standards;
- Create & maintain positive relationships with existing and potential clients.
Creating Best Practice:
- Oversee developments relating to Industry “best practices” and assess their application to the business units;
- Facilitate creative concepts that are contemporary yet commercially viable.
Leadership:
- Serve as a role model in the organization. Reflect organisational plans in personal goals and plans;
- Maintain consistency of performance across varying conditions, in order to maintain trust and confidence of team members;
- Self-assess to determine developmental needs; Use feedback to identify ways to improve competence;
- Ensure that your leadership is conducive to an environment that empowers and motivates team members to deliver a consistent and quality product and service levels;
- Ability to anticipate potential issues/problems with colleagues/clients and take necessary action to solve them.
Workplace Health and Safety (WHS):
- Adhere to the Employers workplace HSE policies, procedures and guidelines;
- Report incidents within 24 hours;
- Participate in WHS programs as requested;
- Ensure your work area is kept clean (free from clutter) and tidy at all times.
Any other duty as directed by your Manager/Supervisor.
Qualifications
- Minimum 5 years experience in project management
- Experience in analysing and problem solving issues
- Developing recommendations to address identified issues
- Demonstrated planning and organising skills
Skills / Experience
- Comprehensive technical knowledge of PC & Mac hardware and Microsoft software, Vectorworks, Google SketchUp and Adobe CS, Dataton Watchout.
- Strong interpersonal skills
- Proven ability to communicate complex ideas
- Ability to work autonomously, oversee a team and manage/delegate appropriately
- Ability to determine technical and associated requirements, strong decision making, exceptional problem-solving talents and customer service skills are essential.
- Excellent communication skills – written and oral
- Highly organised
- Ability to effectively manage a process and when necessary overcome barriers to meet deadlines
- Flexibility and willingness to work as part of an interdependent team with GE staff, suppliers, host partners and outside contractors
- Professional Conduct
Applicants can email their applications (CV & Cover letter) to Kbeck@grande-experiences.com
