Melbourne Bayside & South Eastern Suburbs
Full Time
Audio Visual Engineering AVE, is a solutions provider for all aspects of Professional Sound & Lighting. Due to continued growth AVE is currently seeking a motivated and experienced Internal Sales Representative.
Duties & Responsibilities:
- Answer technical queries from our dealer network via telephone or email.
- Processing quotes, sales, and customer returns in a timely manner.
- Update and assist in maintaining the customer database on the CRM.
- Assist sales team and provide key information & reports as needed.
- Provide assistance and updates for customer order and returns.
- Serve wholesale customers in-store and assist with order collections.
- Provide customer updates for backorders, shipments, repairs, and orders
- Assist sales reps with customer and product information / reports
- Create and deliver customer and sales reports for other team members
- Helping to develop B2B relationships with corporate customers.
- Liaising between customers and our warehouse / service departments
- Providing support to our sales & management team members
- Work on assigned projects and deliver tasks by due dates.
- Manage digital assets (Website and Social Media)
- Collaborate across various departments to ensure a high level of customer service is achieved.
- Attend expo training and trade evenings.
- Job Description may change from time to time depending on business requirements
- Assist Wholesale Manager with projects & tasks as required.
Ideally, you will have:
- Exceptional customer service skills
- Be a self-starter and can prioritise workloads to get things done
- Have a genuine commitment and drive towards team goals
- Experience in the Audio Visual industry
KNOWLEDGE & EXPERIENCE
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels
- Previous experience in Administration, or customer support
- Ability to work well autonomously and as part of a team.
- Experienced in delivering client-focused solutions
- Proven ability to analyse information quickly and to problem solve and think strategically, position and formulate appropriate recommendations.
- Ability to seek ways to improve external and internal customer satisfaction on a continual basis.
- Proficient in the use of Microsoft Office Suite & Google Suite
- Ability to work as part of a group working toward solutions.
- Experience with DEAR inventory management and Zoho CRM
Remuneration will be based on candidates’ qualifications, skills and experience.
Apply
If you agree with our values and want to join our culture, then click “Apply for this job“ and attach your cover letter and resume.
Only short-listed candidates will be contacted.
