The role
Salary Rate: Casual HEW 6 ($53.96 per hour + 10% superannuation)
Employment Type: Casual
Location: Geelong Waurn Ponds Campus and Geelong Waterfront Campus
The casual Audio Visual Technician will support the large and complex audio-visual infrastructure. The key focus will be the provision of responsive customer service in resolving faults, and the timely completion of service requests within agreed service levels.
To be successful, you’ll have
- Certificate IV or Diploma in Electronics / Communications, a Bachelor of Computer Science (or similar, related degree) or equivalent qualification and/or experience
- Demonstrated ability to maintain IT and audio visual technologies in a structured, enterprise environment, with experience monitoring and trouble-shooting complex audio visual platforms
- Demonstrated hands-on audio visual engineering experience with a sound understanding of audio visual protocols
- Strong communication and interpersonal skills with the ability to produce clear and accurate communications that are appropriate for their intended audience
- Proven capability to work positively and effectively as part of a collaborative work team, to accommodate and work well with different working styles and to work independently where required
- Demonstrated ability to organise and plan, and to meet rigid and conflicting demands and deadlines, along with the ability to adapt to changed priorities
- ITIL V3 or V4 certification would be advantageous
- CTS and AVIXA certification would be advantageous
Your key responsibilities will be to:
- Responsible for the support and scheduled maintenance of audio visual services located across all campuses
- Provide high quality support to AVN customers in fault resolution and service request provisioning
- Implementation of procedures relating to audio visual and customer support
- Improvement of audio visual service quality and operational processes
- Respond to service request and fault calls resolving calls within agreed service levels
- Provision of advice to customers on all aspects of audio-visual services
- Monitor and evaluate the performance of audio visual equipment and proactively addressing faults and implementing repairs when failures occur
- Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the audio visual platforms
- Liaise with vendors and other eSolutions staff for problem resolution or escalation
- Configure and install various audio visual devices and services
- Assist with the development of audio visual support procedures/work instructions
- Participate in performance management processes pursuing agreed objectives and reviewing performance at prescribed intervals
Apply HERE
Applications for this position close on Sunday 22 May at 11.55pm. Please submit a current resume and a short cover letter outlining your skills and experience for the role.
If you have any questions about this position, please contact Ash Davies, AV Services Team Leader by emailing ash.davies@deakin.edu.au
This role requires the incumbent to apply for and maintain a Working With Children Check (refer to Deakin’s Recruitment Procedure for further details).
About us
The flexible learning options we provide our students and our diverse team of professionals and academic experts has enabled us to achieve a 5-star rating by the prestigious university ranking organisation Quacquarelli Symonds. For eight consecutive years, we’ve achieved the highest level of overall student satisfaction among Victorian universities.
We have a network of campuses, learning centres and research centres across Victoria and corporate offices in Melbourne, China, Indonesia, India and Sri Lanka. Our online Cloud campus provides more than 13,000 students with access to state-of-the-art digital tools and direct access to world-renowned academics.
As a Victorian university with a global impact, Deakin is translating its research into commercial outcomes that will help drive innovation for Australia’s economy.
