Highly respected Audio Visual integration company- Outstanding opportunity to build on your experience
- Have the morning off! Afternoon/evening shift
InSight Systems is the leading provider of audiovisual technologies in Australia. Offering a full range of audiovisual solutions and services, InSight Systems ensures clients experience technology in a way that enhances their lives and makes the world a better place.
We have an innovative, fun and inclusive culture. We pride ourselves on our ability to marry the best cultural elements of our beginnings as local businesses with the added benefits of being a larger company with both an international reach and influence that we have grown to be.
In response to an expansion of our Service department, we are looking for an experienced AV Service Technician to join our team.
Reporting to the on-site Operational Manager, this is a hands-on service position dealing with a variety of AV technologies, and based onsite at a reputable medical and educational institution.
Key responsibilities
- Supporting high end integrated presentation, video conferencing and other collaboration technology
- Respond to Service Calls raised by clients in a timely and professional manner
- Complete routine maintenance on equipment as scheduled
- Update internal registers and procedures to reflect the current status of rooms and service tickets
- Ensure exceptional quality standards are met and set KPIs are achieved
- Produce high quality system and maintenance performance reports
This role will cover 38 hours a week and the ideal candidate will be able to work on a rotating roster between the times of 7:30am and 10pm. However, initially this role will be required to cover the afternoon/evening shift for an indefinite period.
Skills and experience
- Electronics, Audio Visual qualifications or equivalent experience are highly desirable
- Relevant experience in working with integrated projection, audio, lighting, video conferencing & control systems (AMX, Crestron, Extron etc)
- Minimum 3 years’ experience in Audio Visual industry or similar IT experience involving field service work.
- A moderate understanding of network infrastructure is essential
- Understanding of ITIL methodology would be advantageous
- Confident interpersonal and communication skills (written & verbal)
- Professional personal presentation and history of exceptional work attendance
- An ability to form effective client relationships
- A passion to further your professional development
We are passionate about providing our client with an exceptional customer service experience and will expect you to feel the same way. You will also be able to work both autonomously and as part of our broader service team with excellent organisational skills, strong attention to detail and your referees will speak highly of the quality of your work.
If you meet these criteria and are interested in this position, please send your resume to Jessica Kovacevic – apply@insightsystems.com.au
Kindly note that only shortlisted applicants will be contacted – thank you!
You must have the right to live and work in Australia to apply for this position.
