- Full time continuing role
- Varied and proactive role supporting AV services across the University of Sydney’s Westmead Campus
- Base Salary $91,664 + 17% Superannuation
About the opportunity
The Audio Visual Technician’s role is to provide excellent client focused AV technical services to support the university’s research, teaching, learning, administrative and community engagement activities. The position is part of a customer focused team supporting and maintaining technology as well as supporting the people using it in over 1000 venues across the university.
Your key responsibilities will be to:
- have a commitment to customer service excellence, support, advise and instruct University staff, students and external clients regarding the use of audio visual and ICT systems and equipment,
- solve problems and overcome obstacles related to the provision of AV technical services, making decisions as to the best technical solution to employ to solve issues
- coordinate as required, calls, counter enquiries and work email assignments for AV/ICT user support, services, faults and equipment loans etc. and update ICT work tracking systems, inventory and knowledge databases accordingly
- work with Project Managers and Designers to provide User Acceptance Testing, and Defect reporting services
- contribute to the preparation of documentation and training materials and participate in face-to-face client engagement and training activities
- undertake the training and mentoring of colleagues.
About you
- demonstrated knowledge of modern AV presentation and production equipment and systems
- substantial experience in an AV or ICT customer service/support role
- experience and skill in supporting, configuring and troubleshooting wireless and wired data networking technologies
- demonstrated ability to achieve strategic objectives by working autonomously, co-ordinating resources and showing initiative in refining systems and processes
- demonstrated ability in dealing with senior level stakeholders and clients in of all levels
- extensive experience in the operation and basic maintenance of audio visual and/or ICT systems and equipment.
To keep our community safe, please be aware of our COVID safety precautions which form our conditions of entry for all staff, students and visitors coming to campus.
Sponsorship / work rights for Australia
Please note: Visa sponsorship is not available for this position. For a continuing position, you must be an Australian or New Zealand citizen or an Australian Permanent Resident.
Australian Temporary Residents currently employed at the University of Sydney may be considered for a fixed term contract for the length of their visa, depending on the requirements of the hiring area and the position.
Pre-employment checks
Your employment is conditional upon the completion of all role required pre-employment or background checks in terms satisfactory to the University. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.
EEO statement
At the University of Sydney, our shared values include diversity and inclusion and we strive to be a place where everyone can thrive. We are committed to creating a University community which reflects the wider community that we serve. We deliver on this commitment through our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTIQ. We welcome applications from candidates from all backgrounds.
How to apply
Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted HERE.
For employees of the University or contingent workers, please login into your Workday account and navigate to the Career icon on your Dashboard. Click on USYD Find Jobs and apply.
For a confidential discussion about the role, or if you require reasonable adjustment or support filling out this application, please contact the HR Service Centre on +61 2 9351 2000 or Victoria Ford-Rogers, Recruitment Operations by email to victoria.ford-
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The University reserves the right not to proceed with any appointment.
Click to view the Position Description for this role.
